APLA Regional Conference, Brisbane, Australia, 14-18 October 2019

Date: 14 Oct 2019 - 18 Oct 2019

Venue: Brisbane, Australia

Registration Closed

Join us in Brisbane!

On behalf of the Executive Committee of the Asia Pacific Lottery Association Limited (APLA), it is my great pleasure to invite you to attend the APLA 2019 Regional Conference, hosted by the Lott, Tabcorp in Brisbane, Australia from the 14 to 18 October.

The Regional Conference is always an important event in the APLA calendar, combining a high-quality business program with an excellent opportunity to network with your colleagues in the Asia Pacific lottery community.

This year's conference theme is CX Unlock the Exceptional. Customer experience encompasses every aspect of a company’s offering and achieving success in this area is paramount to the success of our lottery businesses.

This theme will drive the business program with leading keynote speakers discussing their knowledge in the CX area and providing delegates with key learnings. Industry expertise will be added to the program through a range of high-quality speakers from lotteries and supply partners.

For the first time, the conference features an additional half-day program that focuses solely on how technology aides the lottery business in its pursuit of exceptional customer experience. This is a must for delegates who work in the information technology, security and data fields.

Appreciation is extended to our conference gold sponsors, Pollard Banknote Limited, Intralot, Jumbo Interactive, IGT, Scientific Games and silver sponsor, Carmanah Signs.

As the conference host, we look forward to providing an exceptional business and social program where you will be able to gain valuable insights and knowledge, as well as network with lottery colleagues and key industry partners.

I look forward to personally welcoming you to the beautiful river city of Brisbane, Australia in October 2019 for the regional conference.



Sue van der Merwe
APLA 2019 Regional Conference Chairman & Host



"Customer experience is the new benchmark for a successful business as consumers become more demanding in a connected world. Our Regional Conference program focuses on how lotteries can deliver an unparalleled experience."

Download and print out the APLA 2019 Regional Conference program.

Click here for more about the Program

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